Refund policy
At Aryana, we take great pride in offering 100% natural and authentic crystals with the highest quality. Your satisfaction is our priority, and we strive to provide a seamless shopping experience.
1. Returns & Replacements
We accept returns and replacements only under the following conditions:
✅ The product received is damaged, defective, or incorrect.
✅ The return request is raised within 48 hours of delivery.
✅ The item is unused, in its original packaging, with tags intact.
❌ We do not accept returns for change of mind, minor variations in color/shape (as crystals are natural), or personalized/customized products.
2. Refund Process
If your return is approved, we offer the following refund options:
- Replacement – A new product will be sent at no extra cost.
- Store Credit – Get a gift card for future purchases.
- Refund to Original Payment Method (if applicable).
Refunds are processed within 5-7 business days after the returned item is inspected.
3. How to Initiate a Return?
1️⃣ Email us at aryanaluxe.in@gmail.com with your order number and clear images of the issue.
2️⃣ Our team will review the request and guide you on the return process.
3️⃣ Once approved, ship the item back using a reliable courier.
📌 Note: Customers are responsible for return shipping costs unless the item is damaged or incorrect.
4. Cancellations
- Orders can be canceled within 12 hours of purchase.
- Once shipped, orders cannot be canceled.
5. Non-Returnable Items
🔹 Clearance sale items
🔹 Personalized/customized products
🔹 Used or tampered items
For any queries, feel free to reach out to aryanaluxe.in@gmail.com We're here to help!